FAQ
1. How do I place an order?
You can place an order by selecting the products you want on our website and adding them to your cart. When you are ready, go to your cart to continue the checkout process by following the on-screen instructions.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards, and e-wallets. All payments are processed through our secure payment processor Stripe.
3. What are the delivery times?
Delivery times vary depending on your location and product availability. Standard free shipping usually takes between 3 and 8 business days. You will receive a notification with a tracking number once your order has been shipped.
4. Can I change or cancel my order?
If you would like to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to assist you if your order has not yet been shipped.
5. How do I return an item?
If you are not satisfied with your purchase, you can return the item within 30 days from the date you received it. For detailed information on the returns process, please see our Returns Policy.
6. How can I contact customer service?
You can contact our customer service by email at info@art-houses.com or via the contact form on our website. We will respond to you as quickly as possible.
7. Do you offer custom orders?
Yes! We are happy to offer custom design options for some of our products. Please contact us for more information on the options available.
8. Where can I find information about your product range?
All information about our products is available on our website in the Catalogue section. You can browse through the different categories and filter the products according to your preferences.
9. How can I subscribe to news and promotions?
You can subscribe to our newsletter by entering your email address in the special field on our home page. This way, you will be among the first to know about new arrivals and special offers!
10. Do you have a physical store?
Art House currently operates as an online store, but we strive to create a unique experience for our customers through our website.